If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (info@ukpowerdepot.co.uk) at first.
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
1. Return & Exchange Conditions
● Items returned without authorization will not be accepted.
● Items must be returned within 30 days after you receive them.
● All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
● When returning or exchanging items, customers must use a shipping method providing tracking information.
2. Non-returnable items:
● Damage/Lost caused by customers are non-refundable.
3. General Return Process:
● Initiate a return: Please email us at info@ukpowerdepot.co.uk with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
● Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted).
● Refund or exchange: when we receive your return/exchange, we will inspect the item in 2 working days and then provide a replacement for an exchange or issue a refund.
4. Return Charge:
● No handling fee to be charged to the consumers for the return of a product.
● If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you.
● If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight and we do not refund our original shipping cost.
● If the product returned by the customer is damaged or lost in transit, we will contact the customer by mail within two working days to confirm the problem with the customer. If the customer applies for a refund, we will deduct 20% of the order price and give the customer a partial refund.
5. Phrases:
● Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
● If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at info@ukpowerdepot.co.uk.
6. Why is the amount received less than the refunded amount?
The following possibilities are possible.
● Bank charges.
● Since the exchange rate at the time of the refund has changed compared to the exchange rate at the time of payment.
● Because it is refunded after deducting the installment fee.
● Because the refund is based on the actual amount paid, not the selling price.
If you receive less than you should, please contact your financial institution for the details above.
7. Order Cancellations:
● We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
● Orders can't be canceled once the parcel is shipped out.
